General conditions of use of the website
GENERAL SALE
CONDITIONS OF INDIVIDUAL TICKETS
Any order
or reservation implies full acceptance of these general terms of sale
conditions, except all other formal and express written conditions accepted by Sarl
TELLUS commercial name: Grottes du Cerdon
Each
visitor must comply with the Internal Regulations of the Grottes du Cerdon
posted at the entrance of the site, in the Park, at the entrance to the Caves
and in the galleries of the cave.
1 ORDER
Article
1-1: Individual ticket order
The content
of the offers offered by the GROTTES DU CERDON Prehistoric Leisure Park can be
consulted on the “Ticketing” page of the website www.grotte-cerdon.com
Article
1-2: effect of the order
The order
is firm and final for the customer who can only cancel or modify it within the
conditions provided for by these general conditions of sale. It is firm and
final for the GROTTES DU CERDON Prehistoric Leisure Park after confirmation of
this on the cash register at the site reception or upon receipt of confirmation
of the ticket issued on the mailbox provided when ordering by internet.
2 PRICES
When the
price is conditioned by the age of the children, this is taken into account at first
day of the execution of the service taken into account. Proof of the age of the
children can be requested at any time by the staff of the GROTTES DU CERDON
Prehistoric Leisure Park; If such proof is not presented, the adult rate will
apply.
Article 2-1
Order at
the site reception: Payment is made at the time of ordering by credit card,
cash or holiday voucher.
In case of
payment by holiday vouchers: the GROTTES DU CERDON Prehistoric Leisure Park will
only accept this type of payment at the ticket office for the visit or 1-Day or
annual pass and up to a limit of € 10 holiday voucher per € 30 of the amount
the ticket office charged.
Online ordering: payment is made by credit
card at the time of order, according to the secure procedure provided for this
purpose on the website of GROTTES DU CERDON Prehistoric Leisure Park
For this
online ticket office, the GROTTES DU CERDON Prehistoric Leisure Park website goes
through an external service provider: Alliances Réseaux and One Shot Pay which
collects the amounts of the tickets before paying them with a commission to GROTTES
DU CERDON Prehistoric Leisure Park
3
CONDITIONS OF SERVICES
Orders made
at the site reception give the right to immediate access to the park for the
day: the ticket cannot be used for a later date unless signed acceptance of the
person in charge of the site.
Orders made
by internet:
1 / Tickets
Guided tour of the Caves - Self-guided tour of the Caves - 1-Day pass Guided
tour and activities and 1-Day pass with Self-guided visit – 1-Day pass for
narrated visit, can be used only for the day chosen when ordering.The opening
dates of the Park can be consulted on the site www.grotte-cerdon.com
The time
chosen when ordering the guided tour can be changed on the same day depending
on availability or be replaced by a self-guided tour (maximum 8people at the
same time)
The
aforementioned tickets are not refundable if they have not been used on the
dates planned. On request by email, it is nevertheless possible to postpone
them to another day of the season.
In the
event of a justified major impossibility to come before the end of the season
(ex: long illness), a reimbursement of the ticket will be possible with a
deduction of 10 € (ten euros) (covering the costs of receipt processing and
dispatchement of the payment)
In the
event of an administrative closure of the site (eg: COVID 19), tickets are
extended for anà 18 month period
The Annual
Pass ticket can be used on any day the park is open during the season shown on
the ticket. This ticket is valid for 1 year, from the date of purchase. It can
therefore be used straddling 2 seasons. The opening dates of the Park can be consulted
on the site www.grotte-cerdon.comThis aforementioned ticket is non-refundable
if it has not been used on the specified dates.
The Gift
Voucher ticket can be used on any day the park is open during the season shown
on the ticket. The opening dates of the Park can be consulted on the site www.grotte-cerdon.com This aforementioned ticket is
non-refundable if it has not been used during the scheduled season.
The Arc'Aïk
Battle ticket can only be issued for a minimum of 10 adults. A discharge of player
responsibility is requested before the game. This aforementioned ticket is
non-refundable if it has not been used on the specified dates. It is possible
to be postponed to a later date with the agreement of the person in charge of
the sites reception.
The
Speleology ticket is not managed by the Grottes du Cerdon ticket office. The
caves du Cerdon use a service provider approved by the state to supervise speleo
activities on our site. Any dispute about this ticket or the service must be
settled with Mr. Yves CONTET organizer of speleology on the site of the Grottes
du Cerdon.
The
disabled and large family rate: -10% is applied exclusively for purchases made
directly at the park reception and for the same day. This rate is appliable
according to following conditions:
Disabled rate: Presentation of a Handicap card
(cannot be combined with another offer)
Large family rate applied for the same family
with numerous family cards for each member of the family or on proof of a
mutual insurance card with the children with the same name as the parents. This
reduction applies starting from 2 parents and 3 paying children (cannot be
combined with another offer)
4
COMPLAINTS
Any
complaint must be sent by email to info@grotte-cerdon.com (within 2 days after
the date of visit) or registered letter with acknowledgment of receipt no later
than 8 days after the date of visit.
5 MODIFICATION OR CANCELLATION BY les GROTTES DU CERDON
Management
reserves the right to modify or cancel any reservation in the event of an event
force majeure, fortuitous event or specific operating constraints. En case of
cancellation of a service by les GROTTES DU CERDON, the amount paid by the
customer will be refunded in full any other compensation is excluded.
6 RIGHT OF
WITHDRAWAL
Article
L221-28 of the Consumer Code, the services covered by these general sales
conditions are not subject to the right of withdrawal stipulated in Article L
221-18 of the Consumer Code
7 RESPONSIBILITY
The
responsibility of les GROTTES DU CERDON can in no case be engaged in the event
of non-execution or poor execution of the order attributable to the customer or
to the fact unpredictable and insurmountable from a third party.
8 FORCE
MAJEURE
Force
majeure is defined in the article 1218 of the Civil Code: there is contractual force
majeure when an event beyond the control
of the debtor, which could not be reasonably foreseen at the time of the
conclusion of the contract and the effects of which cannot be avoided by appropriate
measures, prevent the performance of its obligation by the debtor.
If the
impediment is temporary, the execution of the obligation is suspended unless
the resulting delay does not justify the termination of the contract. If the
impediment is final, the contract is automatically resolved and the parties are
released from their obligations under the conditions provided for in articles 1351
and 1351-1 (of the Civil Code).
In addition
to the elements usually retained by French case law as constituting force
majeure, the obligations of les GROTTES DU CERDON are automatically suspended without
the latter being held responsible for any non-performance in the event of force
major and, in general, in the case of an event that is beyond its control
preventing normal execution of the order such as: bad weather, flooding, fire,
strike or lockout at les GROTTES DU CERDON or its suppliers, supply
difficulties, decision of administrative authorities, riots, vandalism, tooling
accident, blockages or delays in transport, force majeure from suppliers or any
other cause leading to partial or total unemployment for les GROTTES DU CERDON or
its suppliers.
The
management of GROTTES DU CERDON will inform the customer of the occurrence of
such an event by mail or e-mail, as soon as he becomes aware of it, specifying
the concerned services.
9: PERSONAL
DATA
In
accordance with legal provisions, customers have the right to access, rectify
and oppose the personal data concerning them. This right can be exercised by
writing, specifying your surname, first name and home adress. Subject to
customer acceptance at the time of order, this personal data is subject to computer
processing to provide information to the customer on the seller's services and
offers.
10 /
DISPUTES
These
general conditions of sale are subject both for their interpretation and for their
implementation, under French law and come under the jurisdiction of the Bourg
en Bresse Tribunal. Article 11.4: coordinates
11 / SELLER
Sarl
TELLUS, Commercial name GROTTES DU CERDON register with RCS BOURG EN BRESSE
under number 434 811 899, with a share capital of 48,000 €, having its
registered office GROTTES DU CERDON 01450 LABALME